Disclaimer

Editor of the site

The website is the property of the Luxembourg State and is edited by the Department of Media, Telecommunications and Digital Policy(SMC) of the Ministry of State.

To contact the editor, please use the contact form.

Purpose

This website www.digital-luxembourg.lu provides a unique, non-commercial access to news about the collaborative government initiative “Digital Luxembourg” and the country’s digital efforts, which it strengthens and guides.

The Renow standardisation reference system

Renow is the official standardisation referential for the websites of the Luxembourg government. This website has been created following its recommendations.

Renow is intended to guide and assist public organisations in the area of web quality. It is based on experiences gained within the framework of government’s web projects over the past few years and on the evolution of standards recognised at international level.

Renow includes numerous standardisation aspects, in particular:

  • quality standards for all of the State’s websites (functional aspects, common features for instance “Contact”, “Feedback”, etc. – ergonomic aspects, accessibility aspects, aspects concerning the architecture of information, functional design and graphic design aspects – including the implementation of a corporate identity – technical aspects, with the implementation of a central infrastructure);
  • project management aspects, by suggesting an adaptation (or “tailoring”) of the project management referential QUAPITAL-HERMES.

Quality

The Renow team takes great care to ensure the best quality and accessibility levels. This website is compliant with the Renow Referential (Web Normalization Referential of the Government of the Grand Duchy of Luxembourg).

Accessibility statement

The initiative “digital luxembourg” is committed to making its website accessible, in accordance with the law of 28th May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to: https://digital-luxembourg.public.lu/

what is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

compliance status

This website is not compliant with the European Standard EN 301 549 and the RGAA version 4.

This website will be checked for accessibility in October 2020, therefore we declare this website ass fully non-compliant at this stage.

preparation of this accessibility statement

This statement was prepared on 18 September 2020. The statements contained in this declaration are accurate and based on an effective conformity assessment of this website with the requirements defined in RGAA 4, such as a self-assessment conducted by “digital luxembourg”. The statement was last reviewed on 30/10/2020.

feedback and contact information

If you notice a lack of accessibility, please contact us thru our contact form: please describe your problem and the relevant page. We promise to get back to you within 1 month. In order fix the accessibility issue in a long lasting and reasonable way, the online correction of the accessibility problem will be privileged. If this cannot be done, the desired information will be sent to you in an accessible format according to your wishes:

  • in written form through a document or via email;
  • orally in an interview or over the phone.

enforcement procedure

In the event of an unsatisfactory response, you have the option of informing the Information and Press Service, which is in charge of the verification of accessibility, via its online contact form, as well as the Ombudsman, mediator of the Grand Duchy of Luxembourg.