Citizens can securely complete administrative processes online via MyGuichet, an interactive portal that employs LuxTrust certification.
E-signatures make entirely digital documents & instant submission possible
MyGuichet.lu offers a single space for a wide range of online services provided by the Luxembourg government. The platform, which is a household name in Luxembourg, provides private individual and business users access to a host of administrative formalities and procedures. Users can fill in forms online, sign them electronically, attach any required supporting documents & submit them to the relevant administrative authorities.
Digital dashboard, superior service
A user-friendly dashboard lets visitors monitor document status, easily switch between different procedures & interact with the administration. In the business eSpace, multiple coworkers can log in to the same dashboard. LuxTrust tokens, already owned by many Luxembourgers for banking purposes, digitally authenticate users, opening up a host of verified e-service possibilities. For example, drivers caught speeding by one of the automatic radars can pay their fines online or check the number of points on their driver’s licenses. These new possibilities represent Digital Luxembourg’s intention to improve digital administration.
Appointment booking on MyGuichet.lu
But that’s not all! On MyGuichet.lu you can also view some of your personal data held by the Luxembourg authorities, check the data & correct it if necessary, or receive official documents (eDelivery) from your 100% secure personal space. Digital & user-friendly, MyGuichet.lu has proven invaluable during the coronavirus crisis, allowing affected businesses to directly apply for financial support. Additionally, citizens have been able to book appointments with public administrations via the platform. Whether you’d like to schedule a Covid19 test at an official testing facility, apply for & pick up your identity card or make an appointment with the National Health Fund (CNS), it all happens online via MyGuichet.lu.